Job Offers

Job Offers

  • Customer Service Assistant

Location: Douala/Yaounde

Under the supervision of the Branch management, you will be in charge of receiving and orientating Credit Africa Invest’s customers; manage administrative procedures for our different products: loans, accounts.

            Required Skills

• Solid commercial aptitudes;

• Must have interpersonal skills with clients;

• Vigor, sense of organization and a high capacity to adapt.

• Knowledge of banking applications;

• Mastery of computer tools;

• Mastery of English and/or French (the second language will be an added advantage);

• Good knowledge in the micro, small and medium enterprises sectors in Cameroon.

Required Profile:

• M/F 25 to 32 Years;

• At least 2 years working experience in an enterprise as Customer service assistant and /or account manager and teller;

• An experience in the finance sector or insurance will be an added advantage;

• Degree or HND in Management/Accounting/Banking/Finance/Commerce/Marketing/Insurance;

• A good knowledge on customer relationship and commercial aptitudes.

• Fluency in both French and English

How to apply

To apply for this position, applicants should submit their CVs and cover letters via email to

The subject should read ‘Customer Assistant’

Job Description

  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome new and or existing clients
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files of all new clients
  • Assist clients in account opening, cross-check cheques, fill out and help customers on which kind of slips and forms to use on which kind of transactions.
  • Monitor office expenses and costs at the branch levels
  • Take up other duties as assigned (travel arrangements, schedules etc.)
  • Direct clients to the right officer base on grievances and needs.
  • Assist operations officer on daily collection matters by verifying ledger balances and system balance.
  • Assist cashiers during pick periods as an additional cash teller.
  • Assist collectors to balance their collection ledgers before pay in at the cash desk.